Shipping Policy
Effective Date: October 25, 2023

At Topali, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping methods, and related information. By placing an order on our website Topali, you agree to the terms outlined in this policy.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation email with your order details and estimated delivery date.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method selected.

Standard Shipping

  • Delivery Time: 5-7 business days

  • Cost: Calculated at checkout based on your location and order size.

Expedited Shipping

  • Delivery Time: 2-3 business days

  • Cost: Calculated at checkout based on your location and order size.

International Shipping

  • Delivery Time: 7-14 business days (depending on the destination)

  • Cost: Calculated at checkout based on your location and order size.

  • Note: International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

3. Shipping Restrictions

  • We currently ship to most countries worldwide. However, some restrictions may apply due to local regulations or carrier limitations.

  • If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.

4. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

5. Shipping Delays

While we strive to deliver your order on time, certain factors beyond our control may cause delays, including:

  • Weather conditions

  • Customs clearance for international orders

  • Carrier delays

  • Incorrect or incomplete shipping address

If your order is significantly delayed, we will notify you via email and provide updated delivery information.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.

7. Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue cannot be resolved, contact us at info@topali.xyz, and we will assist you in filing a claim with the carrier.

8. Undeliverable Packages

If a package is deemed undeliverable by the carrier, it will be returned to us. We will contact you to arrange reshipment, and additional shipping fees may apply.

9. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The total shipping cost will be displayed during checkout.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Topali
Street: 3546 Bingamon Branch Road, New York, New York, United States
Phone: 845-977-3743
Email: info@topali.xyz
Website: Topali

Thank you for choosing Topali. We appreciate your trust and look forward to delivering your order promptly and safely!