Refund and Return Policy
Effective Date: October 25, 2023
At Topali, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
The return request must be made within 30 days of the delivery date.
Proof of purchase (e.g., order number or receipt) is required.
Items that are damaged, used, or not in their original packaging may not be eligible for a refund or return.
2. How to Initiate a Return
To initiate a return, follow these steps:
Contact Us: Email us at info@topali.xyz or call us at 845-977-3743 to notify us of your return request. Please provide your order number and reason for the return.
Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
Ship the Item: Send the item to the following address:
Topali
3546 Bingamon Branch Road
New York, New York, United States
Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refund Process
If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
4. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct one. Contact us at info@topali.xyz to arrange an exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@topali.xyz or call 845-977-3743. We will arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items are non-returnable unless they are defective or damaged:
Personalized or custom-made products
Items marked as “final sale” or “non-returnable” on the product page
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Topali
Street: 3546 Bingamon Branch Road, New York, New York, United States
Phone: 845-977-3743
Email: info@topali.xyz
Website: Topali
Thank you for shopping with Topali. We appreciate your trust and are committed to providing you with a seamless shopping experience.